1. General Conduct
- All users must provide accurate and verifiable identity and contact information.
- Users must conduct themselves professionally and respectfully at all times.
- Fraudulent activity or attempts to circumvent escrow processes will result in permanent suspension.
2. Transaction Rules
- All funds must be held in escrow until agreed-upon terms are met by both parties.
- Transactions are only valid once both parties agree on the terms and initiate the escrow.
- Once released, escrow funds cannot be reversed unless a dispute is opened and resolved in favor of reversal.
3. Dispute Resolution
- Either party may initiate a dispute if the transaction terms are not met.
- HHLA Escrow's resolution team will investigate the matter based on submitted evidence.
- The decision made by HHLA regarding the dispute will be final and binding.
4. Fees and Charges
- Escrow setup is free, but transaction fees may apply based on service type and transaction value.
- All fees will be clearly outlined before a transaction begins.
- Users are responsible for understanding the applicable fees before agreeing to a transaction.
5. Account Management
- Users are responsible for maintaining the confidentiality of their login credentials.
- Accounts suspected of suspicious activity may be temporarily locked pending investigation.
- HHLA reserves the right to terminate accounts that violate company rules or legal regulations.
6. Privacy and Security
- HHLA Escrow complies with all applicable data protection and privacy laws.
- User data will never be sold or shared with third parties without explicit consent, except as required by law.
- All transactions are encrypted and stored securely.
7. Legal Compliance
- All users must comply with their local laws when using the HHLA Escrow platform.
- Transactions involving illegal goods or services are strictly prohibited.
- Violations may result in reporting to the appropriate legal authorities.
8. Updates to Rules
- HHLA Escrow may update these rules at any time to reflect changes in law or company policy.
- Users will be notified of major changes via email or platform alerts.
